Most of us know the feeling. A letter arrives from an insurer, an employer, Revenue or a solicitor. It is confidently written, full of unfamiliar terms, and seems to assume that you already understand the system. You read it twice. You think something is wrong, but you are not sure how to challenge it. The…
magine a priest somewhere in Ireland sitting at his kitchen table tonight with a laptop open in front of him. He has several parishes to look after, and this week there have been funerals, sick calls, meetings and all the ordinary demands of parish life. There is also administration to complete, correspondence to answer and…