A woman in a wheelchair reaches out to Mirokaï, a new generation of robots that employs Artificial Intelligence, as seen in this photo take July 8, 2025, at the AI for Good Summit 2025 in Geneva. Photo: CNS / courtesy ITU / Rowan Farrell. Most of us know the feeling. A letter arrives from an insurer, an employer, Revenue or a solicitor. It is confidently written, full of unfamiliar terms, and seems to assume that you already understand the system. You read it twice. You think something is wrong, but you are not sure how to challenge it. The…
